Survey - TV interference caused by phone masts

Since the summer, people have been contacting the Focus Team about problems with their Freeview TV signal following the installation of new 4G phone masts in the place of old 3G ones.

There is a service, at800, that was set up to help with these problems. However, they won't help if you have access to an alternative service on one TV - such as Sky or Virgin Media - even if you have other TVs in the house that can only use Freeview. We've also heard of a number of cases where the filters they've supplied have not been enough to fix the problem and people have ended up having to take time off work to wait in for engineers to visit.

We're trying to gather evidence of the extent of the problem and have created a short survey. If you've been affected, please fill it in here.

4G phone signals interfering with Freeview - an easy solution

As the latest 4G mobile phone systems are rolled out across our area, some Freeview viewers may experience interference. There's an easy and FREE answer to this. The mobile operators have set up an organisation called at800 (website link here) who can advise, send specialists to deal with the problem, or post you a free filter to fit yourself.

Houses that may be affected should receive a postcard from at800 explaining these free services. Even if you haven't had a postcard, you can contact at800 if you've recently started getting interference.

Here's a useful short video to explain this: