Friday, 11 December 2015

Survey - TV interference caused by phone masts

Since the summer, people have been contacting the Focus Team about problems with their Freeview TV signal following the installation of new 4G phone masts in the place of old 3G ones.

There is a service, at800, that was set up to help with these problems. However, they won't help if you have access to an alternative service on one TV - such as Sky or Virgin Media - even if you have other TVs in the house that can only use Freeview. We've also heard of a number of cases where the filters they've supplied have not been enough to fix the problem and people have ended up having to take time off work to wait in for engineers to visit.

We're trying to gather evidence of the extent of the problem and have created a short survey. If you've been affected, please fill it in here.

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