Friday, 16 January 2015

MP challenges bus bosses over local services

Local MP Steve Webb has hosted a meeting in his constituency office at Yate to raise with First Bus managers the many concerns of local residents about the quality of bus services in this area.

James Freeman, the new Managing Director of First in the West of England, attended the meeting along with Commercial Manager, Simon Ford.   The two heard from Steve a range of complaints about services including those from Yate to Southmead Hospital. They also heard from X49 user and Westerleigh resident Mrs Carol Moore, whose account of the service was described by James Freeman as “a chapter of horrors”.   Issues raised included buses being cancelled or running late, inexperienced drivers making mistakes over routes and the lack of reliable information at bus stops.

First Bus said that they recognised that the service needed to be improved and were planning a range of improvements for the timetable which takes effect at the end of March 2015. This included ensuring that the first bus of each day gets to its starting point on time, adjusting timetables to make sure that they give a more realistic indication of journey times, recruiting more drivers to reduce dependence on agency and temporary staff and trying to make better use of the existing fleet of buses as well as bringing in new vehicles and more double decker buses to increase capacity.

You can read more on Steve's website.

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