Wednesday, 4 February 2015

A chance to put your views over to First Bus managers - Mon 9th Feb

If you have problems with or questions about First's local bus services, you may be interested in this online event next Monday. It shows a certain perverse planning regarding the timing, as a lot of the potential participants will be on the bus on the way home. Still, if you're on a bus that has WiFi...


Online Meet the Manager session being held on Monday 9 February

Following the success of its previous Online Meet the Manager sessions First West of England will be running another virtual event for customers on Monday (9 February) between 5 and 7pm.

The two-hour online Meet the Manager event will give people the chance to talk directly to First’s management team via the power of the internet, either asking specific questions about local bus services or offering direct feedback. It is being held in addition to the normal Meet the Manager sessions, which are generally held every few months at various locations throughout the West of England.

Between 5 and 7pm on Monday 9 February customers will be able to ask First West of England managers anything they like via Twitter or Facebook. They will have the option to either post a message onto the Facebook wall (, send a direct private message via the Facebook Page, or tweet the company, at @FirstBSA, using the hashtag 'tweetboss' ie #tweetboss. Messages will be answered on the night by First West of England’s Managing Director, James Freeman and the business’ Regional Customer Services Manager, Natacha Tagholm.

Talking about the event, Natacha Tagholm, Regional Customer Services Manager, says: “This event, like the others we run, will give our customers a way of directly engaging with us. It’s not intended to replace the traditional Meet the Manager events, but it broadens the appeal to those people who perhaps don’t have the time to come to something in person.

“This event has been timed to coincide with the commuter period. If people are travelling home on our services then there will be the chance to use our free WiFi (where available) to take part in this online session.

“This really is the opportunity to ask whatever you like. If we can answer it we will. We'd also welcome any general or positive feedback people have too – for instance if you've had a good journey or an especially friendly driver then please let us know that as well!”

To take part in the Online Meet the Manager session, customers should include the hashtag #tweetboss when tweeting the company.

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